Privacy Policy

1. Information We Collect

Personal Information

When you use EatNoww's services, we may collect the following types of personal information:

• Contact information (name, email address, phone number)
• Delivery address and location data
• Payment information (processed through secure payment providers)
• Profile information and preferences
• Order history and favorite restaurants

For Restaurant Partners

We collect additional information from restaurant partners including:

• Business contact information
• Restaurant details and menu items
• Bank account information for payments
• Tax identification information

For Delivery Partners

For our delivery partners, we collect:

• Personal identification details
• Vehicle information
• Location data during delivery
• Payment details for earnings

Device and Usage Information

We automatically collect certain information when you use our platform, including:

• Device information (type, operating system, browser)
• IP address and general location
• Usage patterns and interactions with our services
• Log data and error reports

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Provision

• Process and fulfill orders
• Facilitate delivery of food
• Manage your account and preferences
• Process payments and refunds
• Provide customer support

Improvement and Optimization

• Improve our platform and services
• Develop new features and offerings
• Analyze usage patterns and trends
• Troubleshoot issues and bugs

Communication

• Send order confirmations and updates
• Provide important service notifications
• Contact you regarding your account or orders
• Send marketing communications (if you've opted in)

Security and Legal Compliance

• Protect the security of our platform
• Prevent fraud and unauthorized access
• Comply with legal obligations
• Enforce our terms of service

3. Information Sharing

EatNoww may share your information with the following parties:

Service Providers

We work with third-party service providers who help us operate our business and deliver services to you. These may include payment processors, cloud hosting providers, analytics services, customer support tools, and marketing platforms.

Restaurant Partners

When you place an order, we share necessary information with the restaurant to fulfill your order, including your name, order details, and delivery address if applicable.

Delivery Partners

For delivery orders, we share relevant information with delivery partners, including delivery location, order details, and contact information to facilitate delivery.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., law enforcement agencies).

Business Transfers

If EatNoww is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

With Your Consent

We may share your information with other third parties with your explicit consent or at your direction.

4. Data Security

EatNoww implements appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. Some of our security measures include:

• Encryption of sensitive data both in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on privacy and security best practices
• Secure data storage and processing environments

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

EatNoww uses cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Understand how you interact with our services
• Provide personalized content and recommendations
• Analyze the performance of our website and apps
• Improve our services and marketing efforts

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request information about the personal data we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your data in certain scenarios.
• Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
• Objection: You can object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

7. Third-Party Services

Our platform may contain links to third-party websites or services that are not owned or controlled by EatNoww. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

Additionally, when you download our apps through app stores like Google Play or the App Store, your information may be collected according to their respective privacy policies.

8. Children's Privacy

EatNoww services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this policy and notify you through the app or by other means for significant changes.

We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.