Please read these terms and conditions carefully before using EatNoww's services.
Last Updated: May 15, 2023
By accessing or using EatNoww's platform, applications, websites, or other services (collectively, the "Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you should not use our Services.
These Terms constitute a legally binding agreement between you and EatNoww regarding your use of the Services. Please read them carefully.
Our Services are not available to persons under the age of 18. By using our Services, you represent and warrant that you are at least 18 years old.
EatNoww provides an online platform that connects customers with local restaurants and delivery partners. Our Services include:
EatNoww is not a restaurant and does not prepare food. We are a technology platform that facilitates connections between customers, restaurants, and delivery partners.
We strive to provide accurate information about restaurants, menus, prices, and delivery estimates. However, we cannot guarantee the accuracy, completeness, or reliability of this information.
To use most features of our Services, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify EatNoww of any unauthorized use of your account or any other breach of security.
You may create and maintain only one account for your personal use. Creating multiple accounts or providing false information may result in account termination.
When you place an order through our Services, you are offering to purchase items from the restaurant at the prices listed on our platform. Once a restaurant accepts your order, a contract for the sale of those items is formed between you and the restaurant.
If you select delivery, your order will be delivered by one of our delivery partners. Delivery times are estimates and may vary based on factors outside our control, such as traffic, weather, and restaurant preparation times.
You may cancel an order at no cost if the restaurant has not yet started preparing your food. Once the restaurant begins preparation, cancellation may not be possible, or a cancellation fee may apply.
If you are not satisfied with your order, please contact our customer support. We will assess each situation on a case-by-case basis and may offer a refund, credit, or other resolution at our discretion.
Restaurants agree to provide accurate and up-to-date information about their business, menu items, prices, and operating hours. EatNoww reserves the right to modify or remove inaccurate listings.
Restaurants are responsible for preparing orders accurately, safely, and in compliance with all applicable food safety regulations. Restaurants must maintain appropriate licenses and permits required to operate a food establishment.
Restaurants agree to pay EatNoww the commission and fees specified in their Restaurant Partner Agreement for orders placed through our platform.
Delivery partners are independent contractors, not employees of EatNoww. As a delivery partner, you have the freedom to accept or decline delivery opportunities and to set your own schedule.
Delivery partners must meet and maintain certain requirements, including but not limited to:
Delivery partners are expected to provide timely, professional delivery services, handle food safely, and treat customers with respect. Failure to meet these standards may result in removal from the platform.
When you place an order as a customer, you agree to pay the full amount for the items ordered, applicable taxes, delivery fees, and any other charges clearly displayed during the checkout process. Payments are processed through our secure payment providers.
EatNoww will remit to restaurants the amount collected from customers, less our commission and fees, according to the payment schedule outlined in the Restaurant Partner Agreement.
Delivery partners will receive payment for completed deliveries according to the payment structure and schedule specified in the Delivery Partner Agreement.
100% of tips given to delivery partners through our platform are passed on to the delivery partner. EatNoww does not take any portion of tips.
The EatNoww platform, including its text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, and software, is the property of EatNoww or its licensors and is protected by copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to use our Services for their intended purposes subject to these Terms. You may not copy, modify, distribute, sell, or lease any part of our Services or included software.
If you provide us with feedback or suggestions about our Services, we may use this information without any obligation to compensate you.
Our Services may allow you to post reviews, ratings, and other content. By posting content, you grant EatNoww a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, and distribute such content in any media.
You agree not to post content that is illegal, misleading, defamatory, obscene, offensive, or otherwise objectionable. EatNoww reserves the right to remove any content that violates these guidelines or these Terms.
You agree not to engage in any of the following prohibited activities:
Our Services are provided on an "as is" and "as available" basis. EatNoww makes no warranties, expressed or implied, regarding the operation of our Services or the information, content, or materials included on our platform.
To the fullest extent permitted by law, EatNoww disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
EatNoww and its affiliates, officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our Services, even if EatNoww has been advised of the possibility of such damages.
In no event will EatNoww's total liability to you for all damages, losses, or causes of action exceed the amount you have paid to EatNoww in the three (3) months prior to the event giving rise to the liability, or $100 if you have not made any payments to EatNoww.
If you have a dispute with EatNoww, you agree to contact us first and attempt to resolve the dispute informally by sending a written notice to the email address provided in the Contact Information section.
If the dispute cannot be resolved informally, you and EatNoww agree to resolve any disputes through binding arbitration rather than in courts of general jurisdiction. Any arbitration will be conducted by the American Arbitration Association under its Commercial Arbitration Rules.
You and EatNoww agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
EatNoww may terminate or suspend your account and access to our Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.
You may terminate your account at any time by contacting us using the information provided in the Contact Information section.
Upon termination, your right to use our Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
EatNoww reserves the right to modify these Terms at any time. We will provide notice of significant changes through our platform or by other means. Your continued use of our Services after such modifications constitutes your acceptance of the updated Terms.
It is your responsibility to review these Terms periodically to stay informed of any updates.
If you have any questions about these Terms, please contact us at:
Email: legal@eatnoww.com
Postal Address: EatNoww Legal Department, 123 Food Delivery Street, Tech City, TC 10001
Phone: (123) 456-7890